Privacy and Cookies Policy

2. Data Controller

The data controller responsible for processing personal data is:

• MyTelecom
• Brand operated by: Influente Contagem, Lda
• Email: suporte@mytelecom.pt
• Website: https://mytelecom.pt

For any questions regarding data protection, please contact us via the email above.

3. Personal Data Collected

Data provided directly by users

• Name
• Email address
• Phone number
• Company name
• Billing information
• Content of communications sent through the platform

Data collected automatically

• IP address
• Device and browser information
• Website usage data
• Platform activity logs
• Cookies

Data processed by platform clients

Clients using the MyTelecom platform may upload or process personal data of third parties (for example, phone numbers or emails for campaign delivery).

In these cases, the client acts as the data controller, while MyTelecom acts as a data processor providing the technical infrastructure.

4. Purpose of Data Processing

Personal data may be used for the following purposes:

• Creating and managing user accounts
• Enabling SMS and communication delivery services
• Processing payments and billing
• Ensuring the technical operation of the platform
• Providing customer support
• Complying with legal obligations
• Improving services and user experience
• Preventing fraud and misuse of the platform

5. Legal Basis for Processing

Personal data is processed under the following legal bases:

• Performance of a contract (provision of MyTelecom services)
• User consent
• Compliance with legal obligations
• Legitimate interest in improving and securing the service

6. Sharing Data with Third Parties

MyTelecom may share data with the following categories of partners:

• cloud infrastructure providers
• telecommunications operators
• payment processors
• regulatory or governmental authorities when legally required

These entities act as data processors or service providers and are contractually bound to ensure appropriate security and confidentiality of personal data.

MyTelecom does not sell personal data to third parties.

7. International Data Transfers

Some technology providers used by MyTelecom may operate outside the European Economic Area (EEA).

In such cases, MyTelecom ensures that data transfers are protected through appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• other legally recognized transfer mechanisms

8. Data Security

MyTelecom implements appropriate technical and organizational measures to protect personal data, including:

• encrypted communications
• access control mechanisms
• infrastructure security monitoring
• regular backups
• secure hosting environments

9. Data Retention

Personal data will be stored:

• for as long as the user account remains active
• as long as necessary to provide the services
• as required to comply with legal obligations

After this period, data may be deleted or anonymized.

10. Data Subject Rights

Under applicable data protection laws, users have the right to:

• access their personal data
• request correction of inaccurate data
• request deletion of their data
• request restriction of processing
• request data portability
• object to data processing
• withdraw consent at any time

Requests may be sent to: suporte@mytelecom.pt

Users may also lodge a complaint with the Portuguese Data Protection Authority: CNPD - Comissão Nacional de Proteção de Dados

11. Responsibility of Platform Clients

Clients using MyTelecom to send communications must ensure that:

• they have the necessary consent or legal basis to contact recipients
• they comply with anti-spam laws and applicable regulations
• personal data is processed lawfully

MyTelecom acts solely as a technology provider of communication infrastructure.

Cookies Policy

12. What Are Cookies

Cookies are small text files stored on a user's device when visiting a website.

They help improve the browsing experience and allow the website to collect statistical information about usage.

13. Types of Cookies We Use

Essential Cookies

Necessary for the proper functioning of the website.

Examples include:

• session authentication
• security-related cookies

Analytics Cookies

Used to analyze website traffic and improve services.

Examples may include:

• Google Analytics or similar tools

Functional Cookies

Allow the website to remember user preferences.

14. Managing Cookies

Users can configure or disable cookies through their browser settings.

Disabling certain cookies may affect the functionality of the website.